Terms & Conditions – Aruki Kw

About the Store

Aruki Kw is an online store specializing in perfumes, offering a carefully selected range of distinctive fragrances suitable for different tastes and occasions. We are committed to providing our customers in Kuwait with a smooth, convenient, and secure online shopping experience.

1. Acceptance of Terms

By using the Aruki Kw website or completing a purchase through the website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. The store reserves the right to update or modify these terms whenever necessary.

2. Products & Prices

• All products displayed on the website are subject to availability.

• We make every effort to ensure that product information and images are accurate. However, slight differences in product colors or packaging may occur compared to the images displayed on the website.

• All prices are displayed in Kuwaiti Dinars (KWD) and include any applicable charges as specified at checkout.

• The store reserves the right to change prices or promotional offers without prior notice. Such changes will not affect orders that have already been confirmed.

3. Orders & Payment

• Customers are responsible for ensuring that all order details are accurate, including their name, phone number, and delivery address.

• An order is confirmed after successful payment or after selecting one of the payment methods available on the website.

• If there is an error in the order details, customers are requested to contact the store as soon as possible.

• An order may be cancelled if a product is unavailable or if there is an issue with the payment process. The customer will be notified accordingly.

4. Delivery

• Orders are delivered within Kuwait according to the delivery areas and timeframes specified on the website.

• Delivery times may vary depending on the delivery area, order volume, and operational circumstances.

• Customers are responsible for providing a clear and accurate delivery address.

• If delivery cannot be completed due to the customer's unavailability or incorrect delivery information, additional delivery charges may apply when rescheduling the delivery.

5. Website Use

The website must not be used for any unlawful purpose or in any manner that may harm the website, the store, or other users.

6. Intellectual Property Rights

All content available on the website, including text, images, logos, designs, and other materials, is owned by Aruki Kw or used with legal authorization. Such content may not be copied, reproduced, or reused without prior permission.

7. Contact Us

For inquiries or assistance regarding orders, customers may contact Aruki Kw through the customer service channels available on the website.

Privacy Policy – Aruki Kw

At Aruki Kw, we respect our customers' privacy and are committed to protecting the information provided when using our website or placing an order.

1. Information We Collect

The store may collect the information necessary to process orders and provide our services, including:

• Customer name.

• Phone number.

• Delivery address.

• Email address, when provided.

• Order and purchase details.

• Payment information required to process the transaction. Sensitive banking or card details are not retained except as permitted through the payment systems used by the website.

2. How We Use Your Information

Customer information may be used for the following purposes:

• Processing and fulfilling orders.

• Delivering purchased products.

• Communicating with customers regarding their orders.

• Providing customer service and support.

• Improving the website, services, and customer experience.

• Sending promotional offers or marketing updates when the customer has provided consent or where permitted by applicable regulations.

3. Data Protection

Aruki Kw takes reasonable measures to help protect customer information against unauthorized access, misuse, disclosure, or unlawful use.

4. Sharing Information

The store does not sell or rent customer information to third parties. However, necessary information may be shared with delivery providers or payment service providers to the extent required to process orders and provide the requested services.

5. Cookies

The website may use cookies to improve website performance and browsing experience, remember certain preferences, and analyze website usage.

6. Privacy Policy Updates

Aruki Kw reserves the right to update this Privacy Policy from time to time to reflect changes in our services or applicable legal requirements.

Return & Exchange Policy – Aruki Kw

At Aruki Kw, we value customer satisfaction and provide a return and exchange policy subject to the following terms:

1. Returns

Due to the nature of perfume products, opened or used products cannot be returned or exchanged, in order to maintain product quality and customer safety.

A return request may be accepted in the following cases:

• The customer receives a product that does not match the order.

• The product arrives damaged or defective.

• An error occurs during the preparation or fulfillment of the order by the store.

Customers must contact the store immediately after receiving the order, or within the period specified by the store, to report the issue.

2. Exchange Conditions

• The product must be unused and unopened.

• The product must be in its original condition, including its original packaging.

• Exchanges are not accepted if the perfume has been opened or used, except in cases involving a defect or an error by the store.

• Exchange requests are subject to inspection and approval based on the condition of the product.

3. Damaged or Incorrect Products

If you receive a damaged product or an item different from what you ordered, please contact our customer service team and provide clear photos of the product and packaging when requested. The case will then be reviewed and the appropriate solution will be provided.

4. Refunds

If a return is approved, the refund will be processed using the original payment method or another method determined by the store, after the returned product has been received and its condition has been verified.

5. Delivery Charges

Delivery fees may not be refundable in cases where the return is requested due to a change of mind or simply because the customer no longer wants the product.

However, if the return is due to an error or damage caused by the store, delivery charges will be handled according to the circumstances of the case.

6. Contact Regarding Returns & Exchanges

For any return or exchange request, please contact Aruki Kw through the customer service channels available on the website.

Note: These policies are subject to the applicable laws and regulations of the State of Kuwait and may be updated from time to time to reflect changes in the store's requirements and applicable regulations.